Here are some common questions and answers to help you with your shopping experience at Merch By Mike:
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal for secure and convenient transactions.
2. How long does it take to process my order?
Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing may take slightly longer.
3. Can I cancel or modify my order?
If you need to cancel or modify your order, contact us at [insert email] as soon as possible. Once the order has been processed or shipped, changes may no longer be possible.
4. Do you offer international shipping?
Yes, we ship to select countries. Additional customs fees or taxes may apply and are the responsibility of the customer.
5. How can I track my order?
Once your order is shipped, you will receive an email with tracking details. Use this information to check the status of your delivery.
6. What is your return policy?
We accept returns within 30 days of receipt for items that are unused, in their original condition, and in their original packaging. See our Returns Policy for more details.
7. What should I do if my order arrives damaged or defective?
If your item is damaged or defective, contact us immediately at [email protected] with photos and a description of the issue. We will arrange for a replacement or refund.
8. Do you offer gift cards?
Currently, we do not offer gift cards. Stay tuned for updates as we continue to expand our offerings.
9. How do I contact customer support?
You can reach us at [email protected] for any questions or concerns. We aim to respond within 24-48 hours.
10. Can I request a custom or personalized item?
Yes, we offer customization on select products. Contact us at [email protected] to discuss your requirements.
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