At Merch By Mike, we strive to ensure a seamless shopping experience. Below are the details of our shipping and returns policies.
1. Shipping Policy
1.1. Processing Times: Orders are typically processed within 1-3 business days. During peak seasons, processing may take longer.
1.2. Shipping Rates: Shipping costs are calculated at checkout based on your location and order size.
1.3. Delivery Times: Estimated delivery times vary by shipping method and destination: – Standard Shipping: 5-7 business days – Expedited Shipping: 2-3 business days
1.4. International Shipping: We currently ship to select countries. Additional customs fees may apply and are the responsibility of the customer.
1.5. Tracking Information: Once your order has shipped, you will receive an email with tracking details.
2. Returns Policy
2.1. Eligibility: Returns are accepted within 30 days of receipt. Items must be unused, in their original condition, and in their original packaging.
2.2. Non-Returnable Items: Custom or personalized items cannot be returned unless they arrive damaged or defective.
2.3. How to Return: – Contact us at [email protected] with your order number and reason for return. – Follow the instructions provided for return shipping.
2.4. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or defective.
2.5. Refund Processing: Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.
3. Damaged or Defective Items
3.1. If your order arrives damaged or defective, please contact us immediately at [email protected] with photos and a description of the issue.
3.2. We will arrange for a replacement or refund at no additional cost to you.
4. Contact Us
For questions about shipping or returns, reach out to us at [email protected].
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