At Merch By Mike, we want you to be fully satisfied with your purchase. If you are not happy with your order, our refund policy below outlines the process:
1. Eligibility for Refunds
1.1. Items must be returned within 30 days of purchase. 1.2. Items must be unused, in their original condition, and in their original packaging. 1.3. Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
2. Process for Returns
2.1. To initiate a return, contact us at [email protected] with your order details and reason for return. 2.2. Once approved, we will provide return shipping instructions. 2.3. Customers are responsible for return shipping costs unless the item is damaged or defective.
3. Refunds
3.1. Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item. 3.2. Shipping costs are non-refundable unless the item is damaged or defective.
4. Exchanges
4.1. If you wish to exchange an item, follow the return process and place a new order for the replacement item.
5. Contact Us
If you have any questions about our refund policy, email us at [email protected].
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